Claims Help Desk

Bamboo Insurance Claims

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We really are here to help.

When you get a policy from us, you’re not just getting personalized coverage. You’re getting an entire team of Advocates ready to be there for you when you need them most.

When to file a claim

If something unexpectedly takes place and you’re unsure of if your policy covers it.

If the cost of the damage to your property is higher than the deductible.

If living in your home is a potential health or safety risk.

If you caused damage to someone else’s property.

How to file a claim

Call (877) 333-6938 to file a claim.

You’ll then need your Bamboo Policy Number and be ready to answer our confidentiality questions. We will obtain all necessary event details from you and address the claim on your behalf.

What happens after I file?

Expect a call! After carefully reviewing your claim, your Bamboo Claims Advocate will call you to go over it.

If your claim was submitted during business hours, your Bamboo Claims Advocate will typically be in touch within 4 hours or before 10 A.M. the following business day. If your claim is submitted outside of business hours or during the weekend, your Bamboo Claims Advocate will be in touch no later than noon the following business day.

Quick tip: This is an ideal time to ask any questions and/or go over any concerns you might have – don’t hold back!

How to check the status of your claim?

When it comes to checking your claim, you’ve got options.

Our top recommendation is reaching out directly to your assigned Claim Advocate!

If your schedule’s a little too tight for a call, you can also send a quick email to claims@bambooinsurance.com requesting an update, along with your claim number or policy number.

Lastly, you can always call (877) 333-6938 to check on that.

Quick tip: Make sure you have your claim number or policy number ready to provide when you do reach out.

A look into the Bamboo Claims Process

Keep in mind that each claim is unique, and the process may vary. Regardless, you can always bet on us being transparent about what’s going on with your claim.

  • We’ll obtain complete information from you
  • Complete on-site inspections as needed
  • Assess coverage available under the policy
  • Resolve your claim based on findings of the investigation and final coverage determination

 

Quick tips for during the process:

Time is of the essence in these situations and a quick response can make a major difference in the extent of damage.

Need more?

Don’t wait until it’s too late to get the coverage you need for yourself and your loved ones.

Make a claim:

  • Downloadable Resources

Smoke Exposure Preparedness
Prepare and protect your home during wildfire season with these tips. Download Here
Emergency Supply Kit
Build your emergency supply kit using this checklist and have your plans established in the event of an unforeseen disaster. Download Here
Navigating Wildfires
Important information on how to prepare for a wildfire and helpful tips to prevent it from spreading to your home. Download Here
Seasonal Checklist for Fire Prevention
Helpful tips on how to prepare your house each season for fire prevention. Download Here

Take it from our clients!

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A top rated insurance company.

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After shopping several companies for pricing, I came across Bamboo and was placed in contact with Richard L. Outstanding customer service and was able to help me with a new policy which was half the price of what I am currently paying, Thank you, Bamboo and I will refer all my friends to you!

Daniel M. | Sitejabber Review

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I am in California and just received a non renewal notice from the company I have been insured by without a claim for 32 years. I started investigating other companies and found that most are not writing new policies in California. I received quotes from several agencies but the coverage was less and the premium much higher. The exception was Bamboo. The agent took my information over the phone and I was approved within minutes. The whole process was not only very easy but the coverage and premium were comparable to my old policy and I was able to set up coverage to start when my old policy expires. Very good experience.

Stacey | Google Review

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I found this insurance company because it's been hard to find home insurance coverage in CA as of late. But I've been thoroughly impressed with their communication when there was a leak in my house with damage to my garage. It took them about a week to review the claim and get it all fixed. I believe some people said they might be slow but that hasn't been my experience at all. Collins, my adjuster, sent out an inspector and got everything up and going so fast! Can't recommend & thank them enough.

Michael D. | Google Review

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Personal and effective. Noah L. was able to help me find the right plan and coverage in 24 hours for our home in California, where it has become extremely difficult to obtain coverage. His efforts are very much appreciated and the best I've received from someone on this industry.

Adam R. | Sitejabber Review

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We were shopping around for insurance for a new property and only one company provided a quote for a ridiculous amount! My awesome agent referred me to Bamboo Insurance and Tina was able to offer us such a great quote we accepted. Tina took care of everything, and we couldn't be happier. Thank you, Bamboo Insurance, but more importantly thank you Tina!

Guillermina H. | Sitejabber Review

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I filled out information for an online quote after business hours on a Friday. I received an automated e-mail saying the company would contact me during business hours on Monday and asked me to respond to a few extra questions. I sent those over and first thing on Monday morning I had a quote that was reasonable. I had a few extra questions that Cooper quickly answered and was readily available to take my phone call. Getting home insurance in Southern California is quite difficult these days and I was happy to get a reasonable quote.

Dawn K. | TrustPilot Review

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Very responsive. In this climate I found that after contacting many insurance companies regarding homeowners insurance I receive no response, even after two weeks waiting! Bamboo responded right away. The experience was painless and the agents were professional and quick.

I appreciate the great customer service, given the reluctance to insure homes these days.

Robin G. | TrustPilot Review

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Bamboo Insurance covered almost all the major expenses of my complex home repair and recovery from a major slab leak. My Bamboo Insurance Advocate, Ms Jarnae G., consistently demonstrated knowledgeable, helpful and friendly performance at a very high level.

Larry V. | Sitejabber Review

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Customer service was phenomenal. My agent was helpful and explained the policy very well.

Lucy A. | Sitejabber Review

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Bamboo home insurance was the best thing I could have done. The agent I worked with was outstanding in helping us get fire insurance, which in California is getting ridiculous. Very transparent communication between are agent and the California fair act agency. The price was very fair and I would recommend Bamboo insurance to you if you live in California.

Gary W. | Google Review

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Fast and tailored Service! Randy Pantoja was my agent and I was thrilled with his service. He kept it short, to the point, not salesy, yet super helpful and service oriented.

Ahmed N. | Google Review