Claims Help Desk

Bamboo Insurance Claims


We really are here to help.

When you get a policy from us, you’re not just getting personalized coverage. You’re getting an entire team of Advocates ready to be there for you when you need them most.

When to file a claim

If something unexpectedly takes place and you’re unsure of if your policy covers it.

If the cost of the damage to your property is higher than the deductible.

If living in your home is a potential health or safety risk.

If you caused damage to someone else’s property.

How to file a claim

Call (877) 333-6938 to file a claim.

You’ll then need your Bamboo Policy Number and be ready to answer our confidentiality questions. We will obtain all necessary event details from you and address the claim on your behalf.

What happens after I file?

Expect a call! After carefully reviewing your claim, your Bamboo Claims Advocate will call you to go over it.

If your claim was submitted during business hours, your Bamboo Claims Advocate will typically be in touch within 4 hours or before 10 A.M. the following business day. If your claim is submitted outside of business hours or during the weekend, your Bamboo Claims Advocate will be in touch no later than noon the following business day.

Quick tip: This is an ideal time to ask any questions and/or go over any concerns you might have – don’t hold back!

How to check the status of your claim?

When it comes to checking your claim, you’ve got options.

Our top recommendation is reaching out directly to your assigned Claim Advocate!

If your schedule’s a little too tight for a call, you can also send a quick email to requesting an update, along with your claim number or policy number.

Lastly, you can always call (877) 333-6938 to check on that.

Quick tip: Make sure you have your claim number or policy number ready to provide when you do reach out.

A look into the Bamboo Claims Process

Keep in mind that each claim is unique, and the process may vary. Regardless, you can always bet on us being transparent about what’s going on with your claim.

  • We’ll obtain complete information from you
  • Complete on-site inspections as needed
  • Assess coverage available under the policy
  • Resolve your claim based on findings of the investigation and final coverage determination


Quick tips for during the process:

Time is of the essence in these situations and a quick response can make a major difference in the extent of damage.

Need more?

Don’t wait until it’s too late to get the coverage you need for yourself and your loved ones.

Make a claim:

  • Downloadable Resources

Smoke Exposure Preparedness
Prepare and protect your home during wildfire season with these tips. Download Here
Emergency Supply Kit
Build your emergency supply kit using this checklist and have your plans established in the event of an unforeseen disaster. Download Here
Navigating Wildfires
Important information on how to prepare for a wildfire and helpful tips to prevent it from spreading to your home. Download Here

Take it from our clients!


A top rated insurance company.


The agent was very nice and professional.

Revista | Google Review | 12/2023


Was desperate to find a new homeowner's insurance company. Once I was was connected to the right source things relatively smoothly.

Joanne K. | Sitejabber Review | 11/2023


I am very pleased with Bamboo; I have what I was looking to protect my home. Thanks to Rahman Pinckney for your great service.

Veronica I. | Sitejabber Review | 11/2023


When my former insurance company basically made it impossible to continue my policy with them I was referred to Crystal Ruiz at Bamboo Insurance Company. Over and over again, Crystal patiently walked me through the process of obtaining new insurance. She repeated (then repeated again) the process necessary to transfer my insurance over to the Bamboo Company. I couldn't have done it without her!

Elizabeth L. | Sitejabber Review | 11/2023


Excellent customer service. Call backs were same day. Very reasonable Homeowners premiums.

Denise P. | Google Review | 11/2023


We were desperate to find Home Owners Insurance as we were cancelled by [another insurance company]. Steve was checking for a week and could not find anyone to insure us. He called the one person who helped to get us a loan for our first home and asked her if she knew anyone. She gave us Mark Coleman of Bamboo insurance information. He made it very easy for us to pick out what was needed. Thank you Mark Coleman and Bamboo Insurance you guys are a life saver.

Sandra H. | Google Review | 11/2023


I switched over to Bamboo and Ca Fair Plan with the help of Jay Vallone. He answered all of my questions and was extremely patient and professional while I weighed my options. Once I decided on Bamboo and Ca Fair Plan, he made the policy transition smooth and comfortable. I truly appreciate all of his help!

Krista J. | Sitejabber Review | 10/2023


My personal experience switching insurance from my old home insurance to Bamboo was very easy. Although it took a little more time to get a hold of an agent, the wait was well worth it. The agent was knowledgeable, and very thorough explaining all my options. He did what he can to give me the best deal, which was very competitive. I would definitely recommend Bamboo home insurance to my family and friends.

Art L. | Sitejabber Review | 10/2023


Very friendly and knowledgeable.
My agent, Richard, took the time to explain everything. Very satisfied so far.

Rodney U. | Google Review | 10/2023