Bamboo Insurance Claims
![climeimg](https://bambooinsurance.com/wp-content/uploads/2023/01/climeimg.jpg)
We really are here to help.
When you get a policy from us, you’re not just getting personalized coverage. You’re getting an entire team of Advocates ready to be there for you when you need them most.
When to file a claim
If something unexpectedly takes place and you’re unsure of if your policy covers it.
If the cost of the damage to your property is higher than the deductible.
If living in your home is a potential health or safety risk.
If you caused damage to someone else’s property.
How to file a claim
Call (877) 333-6938 to file a claim.
You’ll then need your Bamboo Policy Number and be ready to answer our confidentiality questions. We will obtain all necessary event details from you and address the claim on your behalf.
What happens after I file?
Expect a call! After carefully reviewing your claim, your Bamboo Claims Advocate will call you to go over it.
If your claim was submitted during business hours, your Bamboo Claims Advocate will typically be in touch within 4 hours or before 10 A.M. the following business day. If your claim is submitted outside of business hours or during the weekend, your Bamboo Claims Advocate will be in touch no later than noon the following business day.
Quick tip: This is an ideal time to ask any questions and/or go over any concerns you might have – don’t hold back!
How to check the status of your claim?
When it comes to checking your claim, you’ve got options.
Our top recommendation is reaching out directly to your assigned Claim Advocate!
If your schedule’s a little too tight for a call, you can also send a quick email to claims@bambooinsurance.com requesting an update, along with your claim number or policy number.
Lastly, you can always call (877) 333-6938 to check on that.
Quick tip: Make sure you have your claim number or policy number ready to provide when you do reach out.
A look into the Bamboo Claims Process
Keep in mind that each claim is unique, and the process may vary. Regardless, you can always bet on us being transparent about what’s going on with your claim.
- We’ll obtain complete information from you
- Complete on-site inspections as needed
- Assess coverage available under the policy
- Resolve your claim based on findings of the investigation and final coverage determination
Quick tips for during the process:
Time is of the essence in these situations and a quick response can make a major difference in the extent of damage.
Need more?
Don’t wait until it’s too late to get the coverage you need for yourself and your loved ones.
Make a claim:
Downloadable Resources
Smoke Exposure Preparedness
Emergency Supply Kit
Navigating Wildfires
Seasonal Checklist for Fire Prevention
Take it from our clients!
A top rated insurance company.
Bamboo Insurance covered almost all the major expenses of my complex home repair and recovery from a major slab leak. My Bamboo Insurance Advocate, Ms Jarnae G., consistently demonstrated knowledgeable, helpful and friendly performance at a very high level.
Larry V. | Sitejabber Review
Customer service was phenomenal. My agent was helpful and explained the policy very well.
Lucy A. | Sitejabber Review
Bamboo home insurance was the best thing I could have done. The agent I worked with was outstanding in helping us get fire insurance, which in California is getting ridiculous. Very transparent communication between are agent and the California fair act agency. The price was very fair and I would recommend Bamboo insurance to you if you live in California.
Gary W. | Google Review
Fast and tailored Service! Randy Pantoja was my agent and I was thrilled with his service. He kept it short, to the point, not salesy, yet super helpful and service oriented.
Ahmed N. | Google Review
The only insurance company that is here for rural California now. I spent two months cycling through CA FAIR plan requests for insurance. Each company would initially contact me, then, nothing. BAMBOO has been easy and easily accessible for help with coverage.
Heidi A. | Google Review
Bamboo Insurance is there for you when no one else is! They are great! They can even get you insurance if you live in CALIFORNIA! WHAT?
You heard me right, give them a call today!
Thank you, Raul and Todd!
Lauren H. | Yelp Review
We were very happy with the assistance we received from Brandi. She was quick to respond to every question and pleasant to deal with. We needed to secure coverage by a deadline, and Brandi made sure that we were able to make it. Highly recommended.
Jim H. | Sitejabber Review
Given all the chaos with insurance companies in California, Bamboo was a breath of fresh air! So easy to get insurance - thank you.
Zoe K. | Google Review | 05/2024
Fast and efficient. Friendly staff. Received quote quickly. Application process was very easy.
Marle S. | Google Review | 05/2024
After my insurance carrier left the state, I was stuck buying state insurance through California. It was expensive and miserable with terrible customer service…so I started looking for a new carrier after being with my new carrier for only a few months. A friend of mine recommended Bamboo. I was happy to see that we have an insurance carrier here in California that is local to California. My representative, Cooper, was helpful, kind, easy, and facilitated my exchange quickly. What a relief it is to not be stressed out over my hazard account.