The more than covered experience
The more
than covered experience
You know our tagline is “you’re more than covered here”, and now is the time you get to fully experience what that means. When you get a policy from us, you’re not just getting personalized coverage. You’re getting an entire team of Advocates ready to be there for you when you need them most.
How to file a claim
Step #1
The best way to file a claim with Bamboo is to call (877) 333-6938. Be sure to have your Bamboo Policy Number handy to kick things off.
Step #2
Once we have located your policy and confirmed your identity, we will obtain all necessary event details from you and address the claim on your behalf.
Step #3
Once the claim is submitted, you can expect a call from your Claims Advocate. If your claim was submitted during business hours, your Bamboo Claims Advocate will typically be in touch within 24 hours of the claim being filed. If your claim is submitted outside of business hours or during the weekend, your Bamboo Claims Advocate will be in touch no later than noon the following business day.
What happens after I file a claim with Bamboo?
Each claim is different; however, we strive to make the experience as consistent as possible. Here are some things you can expect:
Timeline
There are many factors that affect the timeline of your claim, especially if you have a major claim rather than a minor claim.
→ Timeline
There are many factors that affect the timeline of your claim, especially if you have a major claim rather than a minor claim.
Advocate
To serve you quickly, you might work with more than one Bamboo Claims Advocate or vendor. Don’t be surprised if your point of contact varies - it’s all part of ensuring timely and thorough support.
→ Advocate
To serve you quickly, you might work with more than one Bamboo Claims Advocate or vendor. Don’t be surprised if your point of contact varies - it’s all part of ensuring timely and thorough support.
Process
◦ Obtain complete information from you
◦ Complete on-site inspections as needed
◦ Assess coverage available under the policy
◦ Resolve your claim based on findings of the investigation and final coverage determination
→ Process
◦ Obtain complete information from you
◦ Complete on-site inspections as needed
◦ Assess coverage available under the policy
◦ Resolve your claim based on findings of the investigation and final coverage determination
Frequently asked questions
How do I talk to someone at Bamboo Insurance about my claim?
Call us at (877) 333-6938 or send an email to claims@bambooinsurance.com It’s quick and easy to get ahold of a human who cares.
When should I file a claim?
There are many reasons to file a claim. Here are some examples:
- If something unexpectedly takes place and you’re unsure of if your policy covers it.
- If the cost of the damage to your property is higher than the deductible.
- If living in your home is a potential health or safety risk.
- If you caused damage to someone else’s property.
What do I need to file a claim?
Bamboo policy number, incident details, photos, any documentation.
When will I hear back?
Usually within 4 hours during business hours, or by the next business day.
How do I check my claim status?
You have options!
- *Preferred* Reach out to your assigned Claim Advocate
- If your schedule’s a little too tight for a call, you can also send a quick email to claims@bambooinsurance.com requesting an update, along with your claim number or policy number
- Lastly, you can always call (877) 333-6938
Why am I speaking to different people?
We do our best to keep you with the same advocate throughout your claim, however, in order to serve you more quickly, your contact may vary.
Is it worth filing if damage is below my deductible?
We recommend discussing with your agent prior to filing a claim on whether it makes sense. We’re here to help guide you based on your specific circumstances.
How can I speed things along?
Provide complete info, photos, and be available for questions. If you have third parties involved, encourage them to be quick to respond as well.
Why can't I process my claim entirely online?
We want to make sure we accurately assess everything. Speaking with a live person will ensure everything is accurate.
Downloadable resources
Smoke Exposure Preparedness
Click to download: Prepare and protect your home during wildfire season with these tips.
Emergency Supply Kit
Click to download: Build your emergency supply kit using this checklist and have your plans established in the event of an unforeseen disaster.
Navigating Wildfires
Click to download: Important information on how to prepare for a wildfire and helpful tips to prevent it from spreading to your home.
Seasonal Checklist for Fire Prevention
Click to download: Helpful tips on how to prepare your house each season for fire prevention.