Bamboo Help Center

Frequently Asked Questions

Bamboo General

Who is Bamboo Insurance?

We’re glad you’re interested in finding out. We’re an insurance company looking to shake things up in the industry by reimagining the way insurance is done. Bamboo was founded on the premise that the insurance industry needed a refreshing change. And our founders knew that for us to make the change, we had to be the change. Unlike larger companies, we ignited this effort through sensible technology that cranks our efficiency up while driving your costs on coverage down. Learn more!

What coverage options do you offer?

Protecting your most prized possessions is super important to us, so we offer Bamboo homeowners policies in California. If you don’t live there or are looking for auto or renters insurance, our Bamboo Sales Advocates can lean on their vast carrier network to help find coverage options that are perfect for you, nationwide. Get started here!

What states are you available in?

Bamboo homeowners policies are available in California; however, our Bamboo Sales Advocates can lean on their vast carrier network to help find coverage options that are perfect for you, nationwide. Get started here!

What makes you different from other insurance companies?

The way we approach coverage and continue to support with care, kindness, and expertise. Our belief is that when someone goes in for insurance, they should leave with peace of mind. That’s kind of the point of insurance, right? Get started here!

How can I reach you?

We have several ways to go about getting in touch with us! Find those right here on our Contact page.

Homeowners Insurance

How do I get homeowners insurance?

We’ve made it incredibly simple for you – complete this form and then our team of expert Bamboo Advocates will get started on your customized experience.

What does homeowners insurance cover?

Homeowners insurance probably covers more than you think. With your policy, you’re covering your home and property for situations where damage is caused by extreme weather, vandalism, wildfires, and crime. It even protects you in situations where visitors or guests experience an injury accidentally caused by you. It’s best to chat with your Bamboo Insurance Agent on what all is covered and most applicable to your unique situation.

Will homeowners insurance cover water damage?

Most homeowner’s insurance policies help cover water damage inside the home if the cause is sudden and accidental. That means it would likely cover the cost to repair your ceiling or floor if a pipe bursts.On the flip side, homeowner’s insurance usually does not cover a slow leak that might’ve been dripping for years behind your refrigerator. It’s not a replacement for general ‘wear and tear’ on your home, but rather sudden and accidental perils. Additionally, homeowner’s insurance generally covers pipes in your home. It does NOT cover the pipes outside of your home that connect to the main water line in the street. If a pipe bursts there, you might need to pay to have someone dig up your front yard to repair the problem. If you think this kind of coverage could come in handy, ask your agent about ‘Service Line’ coverage.

Am I covered if a tree falls on my house?

Homeowner’s insurance typically covers the costs of removing the tree or shrub that fell on an insured structure. If a fallen tree doesn’t damage your home or other structures but blocks a driveway or ramp for the disabled, insurance may pay to have it removed.

What about wildfire? Will I be covered for that?

Homeowners insurance MAY help cover damage to your home and belongings resulting from a wildfire. Given the high risk of wildfires in some areas, some insurance carriers may not be able to offer coverage for fires. In this case they may offer you a separate policy through the state. Check your policy carefully and double-check that you have the coverage you need.
If your home is in an area with a high risk of wildfire, you may need two insurance policies – one that covers fire and one that covers other perils such as theft, water damage and liability. Together these two policies should provide complementary coverage against most perils covered in a standard homeowner’s policy.

  • Policy 1: The state of California has a FAIR (Fair Access to Insurance Requirements) program to provide fire insurance to homeowners who have trouble getting coverage from insurance companies. It will cover fire, but not other perils like theft, water damage or liability.
  • Policy 2: If you have a FAIR plan policy to cover fire, your insurance company can offer you a DIC (Difference in Conditions) policy that covers perils that are not covered in the FAIR plan. This includes coverage for perils such as theft, water damage and liability.
Will homeowners insurance cover swimming pools, hot tubs, or trampolines?

Possibly! Pools, water slides, hot tubs, and trampolines can be considered an “attractive nuisance” because small children may be attracted to them and risk getting hurt or drowning. With that, most insurance companies require that pools and hot tubs be fenced. Ask your agent if your homeowner’s policy covers liability related to your pool, hot tub, water slide or trampoline.

What about my personal property? Is that covered?

Sure is! A homeowner’s policy provides different types of coverage for your belongings depending on the type and category of the item.

  • Unscheduled personal property looks at your belongings in aggregate. Coverage is generally listed as a % of Coverage A (i.e., 50%). If you lost your home to a house fire, for example, you would need to replace everything: furniture, fixtures, bedding, clothing, etc.
  • Scheduled personal property refers to types of goods that have separate sub-limits of coverage. Firearms, cash, photography equipment, computer equipment and jewelry all have set sub-limits in a standard homeowner’s policy, such as $5,000 per category. If you have an item worth more than the limit, such as an engagement ring valued at $15,000, you can usually purchase additional coverage for it by providing proof of purchase or an appraisal. If you have a special collection, please bring this up to your agent or an advocate at Bamboo to ensure that you’re covered.
How will I know which homeowners insurance is best for me?

That’s where we come in. We have a team of Advocates who will personalize your coverage, so it covers exactly what you need it to cover.

What support does Bamboo Insurance offer?

You’ll have your Bamboo Insurance Agent to rely on (yes, an actual person)! In addition to that, we’ve thoughtfully stocked up our Resource Center with what we’ve heard is most important for you to have access to whenever you need it.

Will homeowners insurance cover me if my dog bites someone?

Maybe. To cover the cost of treating a dog bite, you would need to carry something called ‘animal liability’ coverage. This type of coverage may be included in a homeowner’s policy or may be available for additional cost. Keep in mind, there may not be available coverage for certain breeds of dog, so make sure to read your policy carefully.

What if someone slips & falls in/near my home?

Most slip and fall accidents will be covered, except when you, the homeowner, acted intentionally to cause the slip and fall. If a homeowner’s negligence causes the fall, such as having unmarked obstacles on the property, liability coverage may apply. If there is no negligence, no-fault medical coverage may apply.

I’m getting some renovations done to my house. Are contractors and construction workers covered in my home?

Maybe. Depending on the state and circumstances, a contractor injured on your property may be covered by a homeowner’s liability insurance in coordination with state workers compensation insurance coverage. Homeowner’s insurance will not cover other scenarios with contractors such as poor workmanship.

What types of insurance policies are there?

We’re about to drop some industry terms on you, so brace yourself. If you’re starting out with insurance, it’s smart to get on good terms with these policy types.

  • HO-3: A standard homeowner’s policy
  • HO-4: Renter’s insurance to protects the belongings of someone renting a home or apartment; the owner of the unit would need a separate landlord insurance policy to protect the structure
  • HO-5: A homeowner’s policy with broader coverage for additional perils
  • HO-6: Insurance for someone who owns a condominium; the condo association will likely have coverage to protect the building and its common areas
  • DP-1: Insurance for the owner (landlord) of a property that may be vacant
  • DP-3: Insurance for the owner (landlord) for a property that is occupied by a tenant
I’m trying to make some extra money renting out my house (Airbnb, etc.). Is there coverage for that?

Yes, but you probably don’t have it. Most standard homeowner’s insurance policies exclude short-term rentals. The owner of the home requires special insurance to cover the dwelling during rental periods. If you’re truly planning on pursuing this, contact an agent or the rental service for coverage options.

Renters Insurance

How do I get renters insurance?

We’ve made it incredibly simple for you – complete this form and then our team of expert Bamboo Advocates will get started on your customized experience.

Where do I get renters insurance?

Hi, right here! It’s us! Your Bamboo Advocate will be your point person for obtaining renters coverage options through our vast network of trusted carriers that’s ideal for your specific situation. Get started here!

How will I know which renters insurance I should get?

Good news, your Bamboo Advocate will walk you through that and help you pick coverage that feels like it was made just for you. Get started here!

What does renters’ insurance cover?

It may seem typical coming from us, but renters’ insurance is incredibly important to get for your temporary living situations. And it protects more than you might think. From damage and theft to your personal property, to covering living arrangements in the event your rental becomes uninhabitable – renters’ insurance isn’t something to skip out on. It’s best to chat with a Bamboo Insurance Agent on your coverage options that are most applicable to your unique situation. Get started here!

Does it cover my roomie, too?

Sorry, but no. You may split the rent, but you can’t split insurance coverage, so they’ll need to get their own policy. Additionally, there are other things renters’ insurance won’t cover, like your pet, flood damage, and other things. Our recommendation? You guessed it. Get with a Bamboo Insurance Agent to talk through it! Get started here.

Does it cover my spouse?

Rental policies typically cover residents of your household who are related to you, married to you, or legally adopted by you. However, we highly recommend adding your spouse to your policy and chatting with your agent about coverage to ensure you’ve got enough for both sets of personal property.

What if my rental gets burglarized? Will renters insurance cover stolen items?

You know it! Renters’ insurance covers stolen personal property (i.e., your most prized inanimate possessions), even outside of your rental. If you’re lost in your favorite book at a local bookstore, and your laptop that’s sitting next to you gets swiped, you’re covered (up to your policy’s personal property limit). Get with your agent to check what that limit is for your policy.

What support do I have?

You’ll have your Bamboo Insurance Agent to rely on (yes, an actual person)! In addition to that, we’ve thoughtfully stocked up our Resource Center with what we’ve heard is most important for you to have access to, whenever you need it.

Will renters insurance cover me if my dog bites someone?

Maybe. To cover the cost of treating a dog bite, you would need to carry something called ‘animal liability’ coverage. This type of coverage may be included in a homeowner’s policy or may be available for additional cost. Keep in mind, there may not be available coverage for certain breeds of dog, so make sure to read your policy carefully.

Auto Insurance

What does auto insurance cover?

Auto insurance is great for the “what-ifs”. What happens if someone hits me? What happens if my car breaks down? What happens if it gets stolen? That’s where insurance comes in. Your Bamboo Advocate will help you find your perfect option by going through every ‘what-if’ you’re thinking about, and make sure your concerns are covered by your policy. Get started here!

How do I get started?

We’ve made it incredibly simple for you – complete this form and then our team of expert Bamboo Advocates will get started on your customized experience.

I’m currently covered by another provider. Is it easy to switch?

It sure is! You can start by getting a quote from us through this form, then if we’re able to save you money and it makes sense to switch, we’ll guide you in the process to come over.

What happens if someone who isn’t covered hits me?

Take a breath – you’re covered. Even if someone who runs into you doesn’t isn’t insured, because you are, your policy will come in handy.

What support do I have?

You’ll have your Bamboo Insurance Agent to rely on (yes, an actual person)! In addition to that, we’ve thoughtfully stocked up our Resource Center with what we’ve heard is most important for you to have access to, whenever you need it.

Insurance 101

Why is insurance important?

It’s protection for you and your possessions when life gets tough. Having insurance will help cover the costs for certain things, to make those difficult situations a little bit lighter on you. Get started here!

What types of insurance policies are there?

We’re about to drop some industry terms on you, so brace yourself. If you’re starting out with insurance, it’s smart to get on good terms with these policy types.

  • HO-3: A standard homeowner’s policy
  • HO-4: Renter’s insurance to protects the belongings of someone renting a home or apartment; the owner of the unit would need a separate landlord insurance policy to protect the structure
  • HO-5: A homeowner’s policy with broader coverage for additional perils
  • HO-6: Insurance for someone who owns a condominium; the condo association will likely have coverage to protect the building and its common areas
  • DP-1: Insurance for the owner (landlord) of a property that may be vacant
  • DP-3: Insurance for the owner (landlord) for a property that is occupied by a tenant
What’s Equipment Breakdown coverage?

Equipment breakdown is optional coverage that may help pay for the costs of repairing or replacing damaged or broken equipment after a covered incident. For example, if a power surge fries the computer equipment that manages your ‘smart home,’ this coverage may cover the cost of new equipment and programming. It may also cover your electronic equipment off premises. Keep in mind, it doesn’t cover wear and tear.

What’s Service Line Coverage?

Service line is an optional coverage for damage to service lines outside your house but still on your property. These include phone lines, cable wiring, water, and sewer pipes outside of your house to the connections at the street or power pole. It covers the potentially costly expenses of excavation and repair of underground wiring and piping.

What’s inflation guard?

It’s a good thing. Inflation guard automatically increases your coverage by 4% each year to keep up with the cost of inflation. The cost of the labor and materials increases each year, driving up the total cost to rebuild your home. This feature increases your coverage A so you have additional protection.

What’s a peril, and what falls under it?

Put simply, perils are bad things that cause loss or damage. Many types of insurance will provide coverage for “named perils”. With Named Peril Coverage, your policy helps pay to repair or replace your belongings only if they are damaged by the perils that are specifically listed in your policy. If the peril is not listed, it’s not covered. For example, a standard homeowner’s policy (H0-3) generally covers these 16 named perils:

  • Fire and smoke
  • Lightning strikes
  • Windstorms and hail
  • Explosions
  • Vandalism and malicious mischief
  • Damage from an aircraft, car, or vehicle
  • Theft
  • Falling objects
  • Weight of ice, snow, or sleet
  • Water damage

Examples
If a burglar steals your camera, would it be covered by the policy? It sure would! Theft is on your coverage list.
If you lost your camera on vacation, would it be covered by this policy? Nope! It would be treated as ‘disappearance’ rather than theft. The good news? Where it wouldn‘t be covered under an HO-3 policy, it would likely be covered under an HO-5 ‘all perils’ policy.

Best course of action? Reach out to an agent or Bamboo advocate to get clarity of where you (and your policy) stand in regards to peril.

Support

What support do I have from Bamboo Insurance?

You’ll have your Bamboo Insurance Agent to rely on (yes, an actual person)! We also have several ways to go about getting in touch with us which you can find on our Contact page.  In addition to those contacts, we’ve thoughtfully stocked up our Resource Center with what we’ve heard is most important for you to have access to, whenever you need it.

Still left with more questions than answers? Let’s talk.

Related To:
  • Downloadable Resources

Smoke Exposure Preparedness
Prepare and protect your home during wildfire season with these tips. Download Here
Emergency Supply Kit
Build your emergency supply kit using this checklist and have your plans established in the event of an unforeseen disaster. Download Here
Navigating Wildfires
Important information on how to prepare for a wildfire and helpful tips to prevent it from spreading to your home. Download Here

Breathe in, breathe out.

Getting started is easy, promise.

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