Bamboo Insurance Claims
We really are here to help.
When you get a policy from us, you’re not just getting personalized coverage. You’re getting an entire team of Advocates ready to be there for you when you need them most.
When to file a claim
If something unexpectedly takes place and you’re unsure of if your policy covers it.
If the cost of the damage to your property is higher than the deductible.
If living in your home is a potential health or safety risk.
If you caused damage to someone else’s property.
How to file a claim
Call (877) 333-6938 to file a claim.
You’ll then need your Bamboo Policy Number and be ready to answer our confidentiality questions. We will obtain all necessary event details from you and address the claim on your behalf.
What happens after I file?
Expect a call! After carefully reviewing your claim, your Bamboo Claims Advocate will call you to go over it.
If your claim was submitted during business hours, your Bamboo Claims Advocate will typically be in touch within 4 hours or before 10 A.M. the following business day. If your claim is submitted outside of business hours or during the weekend, your Bamboo Claims Advocate will be in touch no later than noon the following business day.
Quick tip: This is an ideal time to ask any questions and/or go over any concerns you might have – don’t hold back!
How to check the status of your claim?
When it comes to checking your claim, you’ve got options.
Our top recommendation is reaching out directly to your assigned Claim Advocate!
If your schedule’s a little too tight for a call, you can also send a quick email to claims@bambooinsurance.com requesting an update, along with your claim number or policy number.
Lastly, you can always call (877) 333-6938 to check on that.
Quick tip: Make sure you have your claim number or policy number ready to provide when you do reach out.
A look into the Bamboo Claims Process
Keep in mind that each claim is unique, and the process may vary. Regardless, you can always bet on us being transparent about what’s going on with your claim.
- We’ll obtain complete information from you
- Complete on-site inspections as needed
- Assess coverage available under the policy
- Resolve your claim based on findings of the investigation and final coverage determination
Quick tips for during the process:
Time is of the essence in these situations and a quick response can make a major difference in the extent of damage.
Need more?
Don’t wait until it’s too late to get the coverage you need for yourself and your loved ones.
Make a claim:
Downloadable Resources
Smoke Exposure Preparedness
Emergency Supply Kit
Navigating Wildfires
Seasonal Checklist for Fire Prevention
You're more than covered here.
Just take it from our clients!
I appreciated the agent I worked with initially, Noah L., who listened carefully and worked patiently to get me the most appropriate policy. I also appreciated his follow-up and the continued follow-up of Todd M., the "onboarding specialist".
Ann E.
Bamboo answered quickly and calmly walked me through the steps to getting new insurance after we had been cancelled. Randy really made it easy and it was such a relief! Todd has also been so helpful with my follow up questions!
Laurie S
Wow, what an exceptionally pleasant experience working with Julie G. / Bamboo Insurance. Julie was very professional, respectful and willing to help! She provided excellent customer service, prompt to return calls answer questions and always had the information needed and readily available. Thank you Julie, for such a pleasant experience obtaining home owners insurance in California. You’re the best! Will definitely refer others!
Annette C.
I want to thank the insurance angel, Robbie. He was so helpful and reassuring, he helped lift weight off my shoulders and anyone would be lucky to have him as an agent. Thank you, Robbie!!
Monica F.
Very satisfied with the experience. Kyle was prompt and efficient.
Rennie G.
I got many quotes. This was the best priced, super easy, and was able to do it all over text and in a few hours. Highly recommend.
Justin G.
The agent was very informative and patient with me as this was my first time getting homeowner insurance without assistance from my loan officer.i was very appreciative of her explanation of the process.
Chantage D.
This experience was quite helpful! The agent, Rahman P., guided me through the process seamlessly. And a good guy at that.
Nick M.
As a multiple property owner, I am dealing with insurances my whole life. Bamboo is my new insurance and as far, I am in the middle of my claim and I am very satisfied with the choices of contractors and handling.
Richard K.
Quick and easy to obtain my coverage online. I would recommend to anyone needing insurance in California. Good price as well.