Bamboo Insurance Claims
We really are here to help.
When you get a policy from us, you’re not just getting personalized coverage. You’re getting an entire team of Advocates ready to be there for you when you need them most.
When to file a claim
If something unexpectedly takes place and you’re unsure of if your policy covers it.
If the cost of the damage to your property is higher than the deductible.
If living in your home is a potential health or safety risk.
If you caused damage to someone else’s property.
How to file a claim
Call (877) 333-6938 to file a claim.
You’ll then need your Bamboo Policy Number and be ready to answer our confidentiality questions. We will obtain all necessary event details from you and address the claim on your behalf.
What happens after I file?
Expect a call! After carefully reviewing your claim, your Bamboo Claims Advocate will call you to go over it.
If your claim was submitted during business hours, your Bamboo Claims Advocate will typically be in touch within 4 hours or before 10 A.M. the following business day. If your claim is submitted outside of business hours or during the weekend, your Bamboo Claims Advocate will be in touch no later than noon the following business day.
Quick tip: This is an ideal time to ask any questions and/or go over any concerns you might have – don’t hold back!
How to check the status of your claim?
When it comes to checking your claim, you’ve got options.
Our top recommendation is reaching out directly to your assigned Claim Advocate!
If your schedule’s a little too tight for a call, you can also send a quick email to claims@bambooinsurance.com requesting an update, along with your claim number or policy number.
Lastly, you can always call (877) 333-6938 to check on that.
Quick tip: Make sure you have your claim number or policy number ready to provide when you do reach out.
A look into the Bamboo Claims Process
Keep in mind that each claim is unique, and the process may vary. Regardless, you can always bet on us being transparent about what’s going on with your claim.
- We’ll obtain complete information from you
- Complete on-site inspections as needed
- Assess coverage available under the policy
- Resolve your claim based on findings of the investigation and final coverage determination
Quick tips for during the process:
Time is of the essence in these situations and a quick response can make a major difference in the extent of damage.
Need more?
Don’t wait until it’s too late to get the coverage you need for yourself and your loved ones.
Make a claim:
Downloadable Resources
Smoke Exposure Preparedness
Emergency Supply Kit
Navigating Wildfires
Seasonal Checklist for Fire Prevention
Take it from our clients!
A top rated insurance company.
Thank you, Bamboo insurance services, for your courteous & efficient quote and activation of new insurance policy within my budget.
Jesse S. | Sitejabber Review
I highly recommend Bamboo Insurance. My homeowners insurance here in California had decided to pull out. Bamboo insurance was highly recommended in my local town. I am so glad I listened to the review. From start to finish it was a great experience. Non stressful, punctual and very informative! Criseida Diaz did a wonderful job sending me texts and emails appraising me of everything. I have highly recommended this company to all my family and friends. Job well done!
Libby K. | Sitejabber Review
I would like to share that Ms. Marisa was wonderful, knowledgeable, caring to assist me with my customer who was in jeopardy and was able to save our home policy. Above bar service with a smile...priceless.
Jacob L. | Google Review
After shopping several companies for pricing, I came across Bamboo and was placed in contact with Richard L. Outstanding customer service and was able to help me with a new policy which was half the price of what I am currently paying, Thank you, Bamboo and I will refer all my friends to you!
Daniel M. | Sitejabber Review
I am in California and just received a non renewal notice from the company I have been insured by without a claim for 32 years. I started investigating other companies and found that most are not writing new policies in California. I received quotes from several agencies but the coverage was less and the premium much higher. The exception was Bamboo. The agent took my information over the phone and I was approved within minutes. The whole process was not only very easy but the coverage and premium were comparable to my old policy and I was able to set up coverage to start when my old policy expires. Very good experience.
Stacey | Google Review
I found this insurance company because it's been hard to find home insurance coverage in CA as of late. But I've been thoroughly impressed with their communication when there was a leak in my house with damage to my garage. It took them about a week to review the claim and get it all fixed. I believe some people said they might be slow but that hasn't been my experience at all. Collins, my adjuster, sent out an inspector and got everything up and going so fast! Can't recommend & thank them enough.
Michael D. | Google Review
Personal and effective. Noah L. was able to help me find the right plan and coverage in 24 hours for our home in California, where it has become extremely difficult to obtain coverage. His efforts are very much appreciated and the best I've received from someone on this industry.
Adam R. | Sitejabber Review
We were shopping around for insurance for a new property and only one company provided a quote for a ridiculous amount! My awesome agent referred me to Bamboo Insurance and Tina was able to offer us such a great quote we accepted. Tina took care of everything, and we couldn't be happier. Thank you, Bamboo Insurance, but more importantly thank you Tina!
Guillermina H. | Sitejabber Review
Bamboo Insurance covered almost all the major expenses of my complex home repair and recovery from a major slab leak. My Bamboo Insurance Advocate, Ms Jarnae G., consistently demonstrated knowledgeable, helpful and friendly performance at a very high level.
Larry V. | Sitejabber Review
Customer service was phenomenal. My agent was helpful and explained the policy very well.