Bamboo Insurance Enhances Customer Experience and Reduces Costs with ManageMy Digital Document Delivery Platform
Charlotte, NC, May 5, 2025 — Bamboo Insurance, a trailblazer in the insurance industry, is proud to announce its collaboration with ManageMy, a provider of digital insurance platforms, to transform document delivery processes and elevate customer satisfaction.
Timely and efficient digital document delivery is paramount for insurance policyholders. As part of their ongoing commitment to enhance customer experience and significantly reduce operational costs, Bamboo Insurance has partnered with ManageMy to implement a state-of-the-art digital document delivery platform.
With the ManageMy platform, Bamboo Insurance policyholders can now access their policy documents and communications through digital channels. Bamboo is committed to ensuring that their customers can instantly retrieve and review their insurance information from any device at their convenience.
The importance of digital document delivery extends beyond convenience—it’s also a cost-saving measure for insurers. By enhancing digital delivery channels, Bamboo Insurance can eliminate the expenses associated with printing, postage, and manual processing of paper documents. This reduces overhead costs and aligns with Bamboo’s commitment to sustainability by minimizing paper usage and carbon footprint.
“We’re thrilled to partner with ManageMy to enhance our document delivery processes and improve our overall customer experience,” said Matt Sigman, Chief Innovation & Information Officer of Bamboo Insurance. “By leveraging their innovative platform, we’re not only meeting the evolving needs of our policyholders but also driving significant cost savings for our organization.”
“The partnership with Bamboo Insurance marks an exciting milestone for ManageMy as we continue to empower insurers with innovative digital solutions,” said Josh Hall, Head of P&C Sales for ManageMy. “Our platform is designed to enhance customer experiences and drive tangible cost savings for insurers. We’re thrilled to support Bamboo in their journey towards digital transformation.”
ManageMy’s digital platform empowers insurers like Bamboo to streamline operations, reduce administrative burdens, and allocate resources more efficiently. With customizable solutions tailored to Bamboo’s specific needs, ManageMy enables Bamboo Insurance to optimize its document delivery processes while maintaining the highest security and compliance standards.
Read the full press release here.
Better technology means better decision making, and investors rewarded Bamboo’s data-driven underwriting platform.
When most people think of home and auto insurance companies, they think of boring decades-old businesses— and they wouldn’t be wrong. So, when John Chu, an insurance industry veteran, started considering what he wanted to do before he retired, he decided to try to disrupt the industry he had spent three decades working in.
In 2018, Chu launched Bamboo Insurance, a company that, unlike others in the space, uses sophisticated technology to underwrite and price more accurately. While most home insurers collect five or six pieces of basic data, Bamboo ingests significantly more, including the condition of the roof, the life of the heating system, the quality of the cabinetry, and much more. “We’re better at matching the risk to the price,” he says.
This is key to Bamboo’s success: Many insurers get in trouble when rates are inadequate, and losses paid are greater than premiums earned. With more detailed information and greater pricing sophistication, Bamboo looks to ensure all policies are priced adequately for the risk taken over the long term. “I just knew that the homeowners space was ripe for change,” Chu says.
Strategic partnerships
By 2023, Bamboo had $250 million of premium in force—a figure he expects to double by the end of 2024. The bulk of Bamboo’s business stems from homeowners policies in California, but it also offers auto and renters insurance through its internal agency and aims to expand into other states in 2025.
The company also has found success partnering with other insurance providers, leveraging innovative technology and an easy-to-use platform Chu developed. Some of the largest name-brand insurers—businesses Chu had developed relationships with during his many years in the insurance sector—all jumped at the chance to work with him. They sell Bamboo’s policies through their own agents, using the company’s technology to determine pricing.
Long-term focus
Chu has always taken a long-term attitude toward Bamboo. While he could have sold policies for cheap and grown the company even faster, he wanted to create a profitable business with a solid foundation. In 2023 White Mountains Insurance Group invested $297 million for a 73 percent stake.
The deal opened doors to new markets and customers, he says, but also proved that Chu’s strategy of long-term growth versus short-term gains was the right one. “That validated that taking the long run was the right decision for us,” he says. “We want to continue growing profitably and doing the right thing for the company.”
Check out Inc.’s original article here!
Source: Inc.com
Bamboo Insurance is proud to offer enhanced home safety by providing Whisker Labs’ Ting fire prevention sensors and service for free to eligible customers. Ting helps protect families, pets, and homes from devastating electrical fires by detecting and addressing hidden electrical hazards before they escalate. This year, Bamboo Insurance will provide Ting at no cost to at least 5,000 Bamboo Insurance policyholders, strengthening their commitment to protecting what matters most.
“Providing peace of mind is at the heart of everything we do” said John Chu, Bamboo Insurance CEO. “By offering Ting fire prevention at no cost to our policyholders, we’re taking proactive steps to help prevent home fires before they start. It’s not only a wise business decision, but more importantly, it is an investment the reinforces our commitment to customer safety.”
Ting is an innovative plug-in sensor and fire prevention service that monitors for hidden hazards that lead to electrical fires within a home’s wiring, devices, and utility equipment. If a hazard is detected, Ting alerts the homeowner and leads them through every repair step. Beyond fire prevention, Ting also provides real-time alerts for power outages and even provides assistance for frozen pipe prevention as part of its commitment to helping keep families safe and informed.
Bamboo Insurance is the latest insurer to adopt Ting, joining a fast-growing group embracing this proactive technology to reduce risk and improve customer safety. Ting has a strong track record—preventing 4 out of 5 home fires—and is already protecting over 1 million homes, having helped more than 18,000 customers avoid potentially catastrophic fires.
“We’re thrilled to partner with Bamboo Insurance to bring Ting to even more homes,” shared Bob Marshall, Whisker Labs Co-Founder and CEO. “Our mission is clear: to proactively reduce the risk of home fires and deliver safety alerts that provide real value to homeowners. This partnership not only helps keep families safe but also strengthens the relationship between customers, their insurance providers, and agents by offering a preventative, technology-driven solution.”
To be eligible for this offer, customer must have an active homeowners policy placed through Bamboo Insurance, provided such policy is not for a tenant-occupied property and does not have a Difference in Conditions endorsement. Interested members can check full eligibility requirements and enroll online. Eligible customers will receive a free Ting sensor, the Ting app, 3 years of free fire prevention service, and a $1,000 credit for labor repair costs of Ting-identified hazards.
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About Bamboo Insurance
Bamboo Insurance is a modern, customer-focused insurance provider dedicated to simplifying the insurance experience. With a technology-driven approach, Bamboo Insurance leverages data and innovative solutions to offer personalized coverage that meets the unique needs of each customer. Committed to transparency and exceptional customer service, Bamboo makes it easy to understand, manage, and customize insurance policies. Through efficient processes and a user-friendly digital platform, Bamboo Insurance is transforming the way people think about and interact with their insurance.
For more information, visit www.bambooinsurance.com.
Bamboo Ide8 Insurance Services (Bamboo) is Managing General Agency licensed to sell property-casualty insurance products; NPN 18657046; CA License #0M31082.
About Whisker Labs
Whisker Labs develops cutting-edge sensor technology to protect families, homes, and communities by predicting and helping prevent electrical fires while also monitoring the resiliency and safety of the U.S. electrical grid. Through a single, DIY sensor plugged into a wall outlet, Ting, Whisker Labs’ flagship solution enables intelligent detection, localization, and mitigation of hazards before they can start a fire. As one of the fastest growing grid IoT networks, Ting is proven to prevent 80% of electrical fires, reducing home fire losses and saving lives across the U.S. every day. For more information, please visit www.whiskerlabs.com. Follow us on LinkedIn, X, Instagram and Facebook.
Bamboo Insurance, a trusted customer-focused insurance provider, has announced a strategic partnership with Incline P&C Group, a leading insurance program carrier. This partnership leverages Bamboo’s advanced underwriting platform and Incline’s superior financial strength to bring additional capacity to the California market. Bamboo has established itself as the premier California underwriting franchise since launching in 2018, and will begin underwriting admitted and non-admitted homeowners programs with Incline effective immediately.
Leveraging technology and data, Bamboo has been a solution for thousands of Californians since 2018. With this partnership, Bamboo and Incline are well-positioned to help more customers navigate the complexities of property insurance while delivering on a promise to provide transparent, reliable, and customer-centered solutions.
“The challenges facing the California insurance market are undisputed. The Bamboo team takes great pride in finding solutions that meet the needs of our customers in these difficult times.” said John Chu, CEO of Bamboo Insurance. “This partnership will provide affordable insurance coverage for hundreds of thousands of Californians in the coming years. At Bamboo, we want California to know that we were here before the crisis, have remained open, and are committed to being a solution in future – we are here for good. The Incline partnership is a major step forward in delivering on that commitment.”
“Incline is excited to partner with Bamboo, an industry leader with vast experience in the homeowner’s space.” said Incline President and CEO Chris McClellan. “Such characteristics pair well with our team’s experience, underwriting discipline and premier risk management expertise. We look forward to a long and productive partnership.”
California homeowners can start their quote by visiting bambooinsurance.com or by calling (833) 922-6266. Independent agents can learn more about offering the product by emailing bamboo@bambooinsurance.com.
We’re thrilled to announce that Bamboo Insurance has been honored by The Salt Lake Tribune as a 2024 Top Workplace! As one of 154 standout companies in the Salt Lake City area, Bamboo Insurance is recognized for our commitment to fostering a supportive, inclusive, and genuine workplace culture.
“Earning a Top Workplaces award is a badge of honor for companies, especially because it comes authentically from their employees,” said Eric Rubino, Energage CEO. “That’s something to be proud of. In today’s market, leaders must ensure they’re allowing employees to have a voice and be heard. That’s paramount. Top Workplaces do this, and it pays dividends.”
This list is based solely on employee feedback gathered through a third-party survey administered by employee engagement technology partner Energage, LLC. The confidential survey uniquely measures the employee experience and its component themes, including employees feeling Respected & Supported, Enabled to Grow, and Empowered to Execute, to name a few.
To learn more, visit topworkplaces.sltrib.com or check out our Top Workplaces company profile.
We’re excited to share that Bamboo Insurance has been recognized as a Top Insurance Employer by Insurance Business Magazine, a trusted business magazine featuring news and business intelligence from within the insurance space.
Through an optional survey, our employees had the opportunity to share their experiences working at Bamboo with Insurance Business Magazine. They provided candid feedback on various aspects such as pay, benefits, DE&I, and career development. This feedback helped IBA identify the top workplaces in the insurance industry.
Here’s a breakdown of how organizations are chosen (Source: insurancebusinessmag.com)
Insurance Business America invited organizations to participate by explaining their various offerings and practices. Employees nationwide were then asked to evaluate their workplace on a number of metrics:
- benefits
- compensation
- culture
- employee development
Each entrant had to reach a minimum number of employee responses based on its overall size, with the best earning the title of IBA Top Insurance Employers for 2024.
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Find IBA’s full list of Top Insurance Employers here.
In addition to this, we were also recognized this year as a Fastest-Growing Private Company in America by Inc.
Phyn, the leader in intelligent water solutions, today announced that it is joining forces with Bamboo, a property and casualty insurance organization that prioritizes simplicity, transparency, and savings, to protect homes from water-related loss and help address the challenges California residents face in securing dependable homeowners insurance. The partnership offers eligible Bamboo policyholders a 10% discount* on insurance premiums for homeowners who install Phyn Plus and a 15% discount on the Phyn product suite.
In a landscape where California’s insurance market is experiencing unprecedented challenges with many insurers leaving the state, many homeowners face limited options and higher costs. Bamboo has stepped up to ensure Californians can secure reliable and affordable homeowners insurance. Phyn’s solutions protect a home’s plumbing system to prevent leaks and ensure it is watertight while empowering homeowners to conserve and avoid unnecessary water loss.
“With our roots in California, Phyn is proud to partner with Bamboo as they double down on their commitment to the state and continue to offer Californians quality insurance options while empowering them with the tools to protect their homes from unnecessary water damage and reduce water loss,” said Ryan Kim, CEO, Phyn.
“At Bamboo, we’re committed to continually innovating and finding solutions to ensure we deliver an insurance experience that puts our customers first, even in a high-risk environment,” added Brian Suzuki, Bamboo Insurance Chief Insurance Officer. “We’re excited to partner with Phyn to offer its cutting-edge smart water solutions, providing an option to our policyholders that protects their homes from water damage and conserves water, while continuing to be a solid option for Californians struggling to find reasonable coverage.”
As part of the partnership, Bamboo policyholders will get the opportunity to save on their homeowners policy, as well as save 15% on Phyn’s portfolio of smart water solutions including:
- Phyn Plus: Installed on a single location on the main water line, Phyn Plus is a powerful smart water monitor that protects homes from leak damage with unmatched accuracy and reliability and provides detailed insights into water use to help conserve and save. If it detects abnormally high water flow in your home, Phyn Plus will automatically shut off the water to mitigate costly damage.
- Phyn Smart Water Assistant: Self-installed under a sink, the DIY Phyn Smart Water Assistant monitors the water in your entire home to automatically alert you the second a leak is detected, and provide detailed insights into how each fixture in your home uses water.
- Phyn Smart Water Sensor: The puck-sized Phyn Smart Water Sensor is engineered to provide fast, early detection alerts when a leak starts or weather conditions push water into the home. As the first line of defense, the moment water comes in contact with the sensor, a notification is sent directly to your phone, the device starts flashing, and an audible alarm is triggered. When combined with Phyn Plus, it can automatically shut off the water, delivering added convenience and peace of mind.
For more information about the exclusive Phyn discounts available to Bamboo policyholders, please visit here. And explore how Phyn is reducing losses and improving homeowner protection here.
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Read the full press release here.
Click here to view the full press release.
With a three-year revenue growth of 309 percent, Bamboo Insurance ranks among America’s Fastest-Growing Private Companies.
Inc. announced today Bamboo Insurance has earned the No. 1,680 spot on the Inc. 5000 2024, its esteemed list of the fastest-growing private companies in America. This prestigious ranking offers a data-driven look at the most successful independent and entrepreneurial companies that have driven rapid revenue growth while navigating inflationary pressure and the rising costs of capital.
“Being included on the Inc. 5000 for a second consecutive year is a milestone we are incredibly proud of,” said John Chu, Bamboo’s Founder & CEO. “This achievement is a testament to the unwavering commitment our entire team demonstrates to delivering exceptional value to our partners and clients. No matter the challenge, we’ve remained focused on bringing innovative solutions to dislocated insurance markets.”
Earlier this year, White Mountains Insurance Group, Ltd. (NYSE: WTM) invested $297 million, including primary capital to support Bamboo’s growth, acquiring a 72% stake.
About Inc.
Inc. Business Media is the leading multimedia brand for entrepreneurs. Through its journalism, Inc. aims to inform, educate, and elevate the profile of our community: the risk-takers, the innovators, and the ultra-driven go-getters who are creating our future. Inc.’s award-winning work achieves a monthly brand footprint of more than 40 million across a variety of channels, including events, print, digital, video, podcasts, newsletters, and social media. Its proprietary Inc. 5000 list, produced every year since its launch as the Inc. 100 in 1982, analyzes company data to rank the fastest-growing privately held businesses in the United States. For more information, visit www.inc.com.
Bamboo Insurance, a reimagined insurance organization offering a customer-driven experience through ease and innovation, has been ranked #18 on Insuretech Connect’s Forward50 America’s Report, powered by Sonr. This meticulously curated report takes a deep dive into the insurance industry and its top emergent startups that are leading change.
According to the ITC Forward50 America’s downloadable report, the report is intended to provide “a unique, data-driven perspective into emerging industry trends, as well as the ability to draw comparisons between the regions.”
The report continues with describing the ranked 50 companies as being “not just any insurtechs; they are the game-changers, the pioneers, the visionaries who are redefining the insurance landscape for the better. This report highlights the fifty standout insurtech companies that will make a lasting mark on an industry that is, at times, renowned for its tradition and rigidity.”
Bamboo Insurance continues to see extensive growth in challenging markets, like California, through the continued offering of insurance solutions that are thoughtfully chosen to support homeowners’ intricate needs. In addition to being included on the prestigious ITC Forward50 report, Bamboo has landed on the Inc. 500 list for America’s fastest growing private companies in 2023, has cultivated unique partnerships with bolt and Super Home Warranty, and entered into an agreement with White Mountains.
You can download and view the full report on either Sonr’s website (click here) or on the ITC Vegas website (click here).
About the Forward50 America’s Report
The Forward50: Americas Edition is not merely a celebration of insurtechs; it is a comprehensive guide with the latest insurance innovation trends that are shaping the future of the insurance industry in the western hemisphere. These trends reflect the broader insurance ecosystem’s commitment to adapt, evolve, and improve in the face of changing consumer demands and market dynamics. We also want to pay tribute to those well established insurtech leaders that have paved the way for innovation, proving that lasting success in the insurtech world requires both forward-thinking vision and steadfast commitment. Their stories inspire the next generation of insurtech entrepreneurs, demonstrating that transformation is not only possible but highly rewarding.
Source: Downloadable report found here.
Bamboo Insurance, a reimagined insurance organization offering a customer-driven experience through ease and innovation, and Super, a leading provider of subscription care for the home, have joined forces to offer eligible homeowners more opportunities for protecting their home.
Bamboo Insurance Agency offers homeowners a unique, high-tech, high-touch experience to people looking for their ideal homeowners insurance. This client-driven approach to providing an unmatched insurance experience involves clients in necessary parts of the process, like assessing their options and choosing the perfect one, while their trusted Advocate takes on the timely, heavy-duty items, like the shopping and binding of the policy – ultimately saving them from the stress of shopping confusing insurance policies and time.
One of the key features that sets Super apart is its focus on creating an “own like a renter” approach for homeowners. Unlike traditional providers, Super offers a comprehensive solution that goes beyond insuring breakdowns. With Super’s powerful technology platform, homeowners can easily coordinate repairs, schedule appointments, and track the progress of their repairs—all through a simple and intuitive app. This end-to-end coordination ensures that homeowners no longer have to bear the burden of managing repairs themselves, saving them time, effort, and stress. By investing in technology and consolidation, Super is able to deliver superior economics while enhancing service quality, and providing a streamlined, worry-free experience for homeowners.
This exciting homeowner-focused partnership gives clients the opportunity to be proactive in their coverage, so their home can stay their happy place. Get started today at https://bambooinsurance.com/super.
About Super
Super was founded in 2015 with the mission to make caring for a home completely carefree. Powered by a proprietary data platform and backed by leading investors, Super offers subscription-based care for your home, including home warranties and home maintenance. We leverage data and technology to deliver high-quality, fast, and worry-free home repair and maintenance. Learn more at hellosuper.com.