Bamboo Insurance Enhances Customer Experience and Reduces Costs with ManageMy Digital Document Delivery Platform

Charlotte, NC, May 5, 2025 — Bamboo Insurance, a trailblazer in the insurance industry, is proud to announce its collaboration with ManageMy, a provider of digital insurance platforms, to transform document delivery processes and elevate customer satisfaction. 

Timely and efficient digital document delivery is paramount for insurance policyholders. As part of their ongoing commitment to enhance customer experience and significantly reduce operational costs, Bamboo Insurance has partnered with ManageMy to implement a state-of-the-art digital document delivery platform. 

With the ManageMy platform, Bamboo Insurance policyholders can now access their policy documents and communications through digital channels. Bamboo is committed to ensuring that their customers can instantly retrieve and review their insurance information from any device at their convenience. 

The importance of digital document delivery extends beyond convenience—it’s also a cost-saving measure for insurers. By enhancing digital delivery channels, Bamboo Insurance can eliminate the expenses associated with printing, postage, and manual processing of paper documents. This reduces overhead costs and aligns with Bamboo’s commitment to sustainability by minimizing paper usage and carbon footprint. 

“We’re thrilled to partner with ManageMy to enhance our document delivery processes and improve our overall customer experience,” said Matt Sigman, Chief Innovation & Information Officer of Bamboo Insurance. “By leveraging their innovative platform, we’re not only meeting the evolving needs of our policyholders but also driving significant cost savings for our organization.” 

“The partnership with Bamboo Insurance marks an exciting milestone for ManageMy as we continue to empower insurers with innovative digital solutions,” said Josh Hall, Head of P&C Sales for ManageMy. “Our platform is designed to enhance customer experiences and drive tangible cost savings for insurers. We’re thrilled to support Bamboo in their journey towards digital transformation.” 

ManageMy’s digital platform empowers insurers like Bamboo to streamline operations, reduce administrative burdens, and allocate resources more efficiently. With customizable solutions tailored to Bamboo’s specific needs, ManageMy enables Bamboo Insurance to optimize its document delivery processes while maintaining the highest security and compliance standards. 

Read the full press release here.

Better technology means better decision making, and investors rewarded Bamboo’s data-driven underwriting platform.

When most people think of home and auto insurance companies, they think of boring decades-old businesses— and they wouldn’t be wrong. So, when John Chu, an insurance industry veteran, started considering what he wanted to do before he retired, he decided to try to disrupt the industry he had spent three decades working in.

In 2018, Chu launched Bamboo Insurance, a company that, unlike others in the space, uses sophisticated technology to underwrite and price more accurately. While most home insurers collect five or six pieces of basic data, Bamboo ingests significantly more, including the condition of the roof, the life of the heating system, the quality of the cabinetry, and much more. “We’re better at matching the risk to the price,” he says.

This is key to Bamboo’s success: Many insurers get in trouble when rates are inadequate, and losses paid are greater than premiums earned. With more detailed information and greater pricing sophistication, Bamboo looks to ensure all policies are priced adequately for the risk taken over the long term. “I just knew that the homeowners space was ripe for change,” Chu says.

Strategic partnerships

By 2023, Bamboo had $250 million of premium in force—a figure he expects to double by the end of 2024. The bulk of Bamboo’s business stems from homeowners policies in California, but it also offers auto and renters insurance through its internal agency and aims to expand into other states in 2025.

The company also has found success partnering with other insurance providers, leveraging innovative technology and an easy-to-use platform Chu developed. Some of the largest name-brand insurers—businesses Chu had developed relationships with during his many years in the insurance sector—all jumped at the chance to work with him. They sell Bamboo’s policies through their own agents, using the company’s technology to determine pricing.

Long-term focus

Chu has always taken a long-term attitude toward Bamboo. While he could have sold policies for cheap and grown the company even faster, he wanted to create a profitable business with a solid foundation. In 2023 White Mountains Insurance Group invested $297 million for a 73 percent stake.

The deal opened doors to new markets and customers, he says, but also proved that Chu’s strategy of long-term growth versus short-term gains was the right one. “That validated that taking the long run was the right decision for us,” he says. “We want to continue growing profitably and doing the right thing for the company.”

Check out Inc.’s original article here!

Source: Inc.com

–

If you need to report a claim, call (877) 333-6938

Please have your policy number.

If you have questions about what your policy covers, please contact your agent.

This will help those who need to report a claim get through to us sooner.

–

Bamboo Insurance is committed to supporting you during this very difficult time. We understand how stressful and overwhelming it is to navigate through such a crisis, and we’re dedicated to ensuring that all claims are processed as quickly as possible.

Our goal is to address all claims promptly, but you may experience some delays due to the high volume. We’re rapidly adding staff to our claims team so we can serve you as quickly and effectively as possible. However, we do ask for your patience as we work hard to assist every client of ours who has been affected.

Our entire team at Bamboo is thinking of you and hope for safety for you and your loved ones. We’re committed to doing everything we can to help. For more information on what to expect after reporting a claim, visit our Claims page.

Important resources regarding your homeowners insurance

  • Wildfire resources from the California Department of Insurance: Click here
  • Urgent Notice from Ricardo Lara regarding Public Insurance Adjusters: Click here
  • California laws pertaining to residential property insurance policies: Click here

We’re thrilled to announce that Bamboo Insurance has been honored by The Salt Lake Tribune as a 2024 Top Workplace! As one of 154 standout companies in the Salt Lake City area, Bamboo Insurance is recognized for our commitment to fostering a supportive, inclusive, and genuine workplace culture. 

“Earning a Top Workplaces award is a badge of honor for companies, especially because it comes authentically from their employees,” said Eric Rubino, Energage CEO. “That’s something to be proud of. In today’s market, leaders must ensure they’re allowing employees to have a voice and be heard. That’s paramount. Top Workplaces do this, and it pays dividends.” 

This list is based solely on employee feedback gathered through a third-party survey administered by employee engagement technology partner Energage, LLC. The confidential survey uniquely measures the employee experience and its component themes, including employees feeling Respected & Supported, Enabled to Grow, and Empowered to Execute, to name a few.  

To learn more, visit topworkplaces.sltrib.com or check out our Top Workplaces company profile. 

We’re excited to share that Bamboo Insurance has been recognized as a Top Insurance Employer by Insurance Business Magazine, a trusted business magazine featuring news and business intelligence from within the insurance space. 

Through an optional survey, our employees had the opportunity to share their experiences working at Bamboo with Insurance Business Magazine. They provided candid feedback on various aspects such as pay, benefits, DE&I, and career development. This feedback helped IBA identify the top workplaces in the insurance industry. 

Here’s a breakdown of how organizations are chosen (Source: insurancebusinessmag.com)

Insurance Business America invited organizations to participate by explaining their various offerings and practices. Employees nationwide were then asked to evaluate their workplace on a number of metrics:

  • benefits
  • compensation
  • culture
  • employee development

Each entrant had to reach a minimum number of employee responses based on its overall size, with the best earning the title of IBA Top Insurance Employers for 2024.

—

Find IBA’s full list of Top Insurance Employers here. 

In addition to this, we were also recognized this year as a Fastest-Growing Private Company in America by Inc. 

Phyn, the leader in intelligent water solutions, today announced that it is joining forces with Bamboo, a property and casualty insurance organization that prioritizes simplicity, transparency, and savings, to protect homes from water-related loss and help address the challenges California residents face in securing dependable homeowners insurance. The partnership offers eligible Bamboo policyholders a 10% discount* on insurance premiums for homeowners who install Phyn Plus and a 15% discount on the Phyn product suite.

In a landscape where California’s insurance market is experiencing unprecedented challenges with many insurers leaving the state, many homeowners face limited options and higher costs. Bamboo has stepped up to ensure Californians can secure reliable and affordable homeowners insurance. Phyn’s solutions protect a home’s plumbing system to prevent leaks and ensure it is watertight while empowering homeowners to conserve and avoid unnecessary water loss.

“With our roots in California, Phyn is proud to partner with Bamboo as they double down on their commitment to the state and continue to offer Californians quality insurance options while empowering them with the tools to protect their homes from unnecessary water damage and reduce water loss,” said Ryan Kim, CEO, Phyn.

“At Bamboo, we’re committed to continually innovating and finding solutions to ensure we deliver an insurance experience that puts our customers first, even in a high-risk environment,” added Brian Suzuki, Bamboo Insurance Chief Insurance Officer. “We’re excited to partner with Phyn to offer its cutting-edge smart water solutions, providing an option to our policyholders that protects their homes from water damage and conserves water, while continuing to be a solid option for Californians struggling to find reasonable coverage.”

As part of the partnership, Bamboo policyholders will get the opportunity to save on their homeowners policy, as well as save 15% on Phyn’s portfolio of smart water solutions including:

  • Phyn Plus: Installed on a single location on the main water line, Phyn Plus is a powerful smart water monitor that protects homes from leak damage with unmatched accuracy and reliability and provides detailed insights into water use to help conserve and save. If it detects abnormally high water flow in your home, Phyn Plus will automatically shut off the water to mitigate costly damage.
  • Phyn Smart Water Assistant: Self-installed under a sink, the DIY Phyn Smart Water Assistant monitors the water in your entire home to automatically alert you the second a leak is detected, and provide detailed insights into how each fixture in your home uses water.
  • Phyn Smart Water Sensor: The puck-sized Phyn Smart Water Sensor is engineered to provide fast, early detection alerts when a leak starts or weather conditions push water into the home. As the first line of defense, the moment water comes in contact with the sensor, a notification is sent directly to your phone, the device starts flashing, and an audible alarm is triggered. When combined with Phyn Plus, it can automatically shut off the water, delivering added convenience and peace of mind.

For more information about the exclusive Phyn discounts available to Bamboo policyholders, please visit here. And explore how Phyn is reducing losses and improving homeowner protection here.

—

Read the full press release here. 

 

Click here to view the full press release.

With a three-year revenue growth of 309 percent, Bamboo Insurance ranks among America’s Fastest-Growing Private Companies. 

Inc. announced today Bamboo Insurance has earned the No. 1,680 spot on the Inc. 5000 2024, its esteemed list of the fastest-growing private companies in America. This prestigious ranking offers a data-driven look at the most successful independent and entrepreneurial companies that have driven rapid revenue growth while navigating inflationary pressure and the rising costs of capital.  

“Being included on the Inc. 5000 for a second consecutive year is a milestone we are incredibly proud of,” said John Chu, Bamboo’s Founder & CEO. “This achievement is a testament to the unwavering commitment our entire team demonstrates to delivering exceptional value to our partners and clients. No matter the challenge, we’ve remained focused on bringing innovative solutions to dislocated insurance markets.” 

Earlier this year, White Mountains Insurance Group, Ltd. (NYSE: WTM) invested $297 million, including primary capital to support Bamboo’s growth, acquiring a 72% stake. 

About Inc.   

Inc. Business Media is the leading multimedia brand for entrepreneurs. Through its journalism, Inc. aims to inform, educate, and elevate the profile of our community: the risk-takers, the innovators, and the ultra-driven go-getters who are creating our future. Inc.’s award-winning work achieves a monthly brand footprint of more than 40 million across a variety of channels, including events, print, digital, video, podcasts, newsletters, and social media. Its proprietary Inc. 5000 list, produced every year since its launch as the Inc. 100 in 1982, analyzes company data to rank the fastest-growing privately held businesses in the United States. For more information, visit www.inc.com.   

For this article, we’re taking it from the jewelry insurance experts and our trusted partner, Jewelers Mutual.

While most insurance policies rely on reimbursement, jewelry insurance offers a more desirable option: replacement. Here’s a breakdown of both approaches and why replacement holds the key to your peace of mind.

Reimbursement: A Common Approach, But Not Always Ideal

Traditional insurance, including jewelry coverage under homeowners’ policies, typically operates through reimbursement. Here’s the basic flow:

  1. You pay for coverage.
  2. You file a claim if your jewelry is lost, stolen, or damaged.
  3. The insurance company assesses the claim and determines your payout.
  4. You receive a check.

However, the payout amount is the crucial factor. Your compensation can be based on:

  • Actual Cash Value (ACV): Your payout reflects the item’s depreciated value, leaving you responsible for any remaining replacement cost.
  • Replacement Cost: You receive the amount needed to replace your jewelry, regardless of depreciation.

Replacement Cost

Jewelry’s unique nature makes replacement cost insurance highly favorable. Unlike depreciating assets like cars, jewelry’s value often remains stable or even appreciates (with the exception of lab grown diamonds). With replacement cost coverage, you’ll receive the amount required to replace what you insured, at the time you insured it. ACV has more grey areas and may even leave you with extra out-of-pocket expenses after a claim.

The Advantage of Dedicated Jewelry Insurance

Specialized jewelry insurance like Jewelers Mutual takes replacement a step further:

  • Freedom of choice: We won’t limit you to working within a small network of jewelers. Choose to work with your preferred jeweler in the event you need a repair or replacement.
  • Expert guidance: We employ jewelry specialists who understand the intricacies of your piece and can assist in finding a perfect match.
  • Direct communication: We’ll handle the process directly with your chosen jeweler, ensuring efficient and hassle-free resolution.

Don’t Leave Your Valuables to Chance

Understanding your insurance policy is crucial, especially when protecting precious possessions like jewelry. Consider your needs and preferences to determine if replacement-focused jewelry insurance is the best fit for you.

—

Source: Jewelers Mutual

Coverage is subject to underwriting review and approval, and to the actual policy terms and conditions. Any descriptions are a brief summary of coverage and are not part of any policies, nor a substitute for the actual policy language.
Coverage is offered by a member insurer of the Jewelers Mutual Group, either Jewelers Mutual Insurance Company, SI (a stock insurer) or JM Specialty Insurance Company.  Policyholders of both insurers are members of Jewelers Mutual Holding Company.

 

 

 

As temperatures rise, so do the risks of wildfires. In 2023, the National Interagency Fire Center (NIFC) reported more than 55,000 wildfires burning 2.7 million acres across the United States*. If you live in a wildfire-prone area, being prepared is crucial. Luckily, we have some tips to help you get started. 

Here are steps to potentially reduce the spread of flames toward your home:

  • Create a defensible space: Establish a clear zone between your home and any nearby grass, trees, shrubs, or wild-land areas. This buffer can significantly slow down or halt the progress of a wildfire. 
  • Remove potential hazards: Regularly clear debris from your roof, gutters, and yard to minimize fuel for fires. 
  • Prepare your home: Upgrade your home with features like vulcan vents, gutter guards, and fire-resistant windows and doors to enhance its ability to withstand wildfires. 
  • Check your landscaping: Maintain well-pruned trees, keep shrubs away from your house, and opt for fire-resistant plants when landscaping around your property.

Additional resources: 

Questions about wildfire in relation to your Bamboo homeowners policy? Reach out to your Bamboo Sales Advocate today. 

 

*Source: disasterphilanthropy.org 

We know what some of you are thinking – earthquake insurance is one of those unnecessary coverages that you’ll pay for, but probably won’t end up using. We’re here to shake that thinking up (pun intended). If you’re in an area that’s prone to earthquakes or has experienced an earthquake in the past few decades, it’s worth it to look into getting earthquake insurance. Earthquakes can cause intense damage, costing thousands of dollars. In fact, a report conducted in 2023 by the U.S. Geological Survey and FEMA estimates that earthquake damage costs the U.S. $14.7 billion dollars annually – an increase of 140% over the previous estimate from 2017.*

What is earthquake insurance, and what does it cover? 

Earthquake insurance is a specialized type of insurance designed specifically for covering the cost and repairs of damage caused by earthquakes (since your standard homeowners won’t).  Earthquake insurance coverage ranges from structural damage to your home (e.g., your roof, damaged walls, etc.) to replacement of personal property (e.g., your furniture, appliances, etc.). If you need to find a temporary place to stay, it can also help to cover those expenses. Keep in mind, this isn’t a one-policy-covers-all type of insurance, so make sure you run through the details of exactly what your specific earthquake insurance policy covers with your agent. 

Why do I need earthquake insurance? I have a homeowners policy. 

Your homeowners policy will cover many things; but one thing it doesn’t cover is damage to your home, structures, and personal property caused by earth movement (i.e., an earthquake). If your home is in an earthquake-prone area, we highly recommend looking into obtaining earthquake insurance. Good news! Our Bamboo Insurance Agency can help with finding options for you. 

What factors impact the cost of earthquake insurance? 

When obtaining earthquake insurance, your location, the cost of rebuilding your home, and risk tolerance are considered. All these factors impact the cost.  

Does my renters insurance cover earthquakes? 

Unfortunately, it doesn’t. Renters insurance is great for covering situations like vandalism, theft, fire, and other events; however, it generally doesn’t cause damage directly caused by earthquakes. 

Which one is better to have? Homeowners/renters or earthquake? 

If you live in an earthquake-prone area, you should look at obtaining both. Let’s say an earthquake causes a fire, and that fire causes damage to your home. In that situation, your homeowners or renters insurance policy would come in for the save. However, if the earthquake directly causes damage to your home, that’s when that earthquake insurance would really come in handy. 

Looking to learn more and potentially get earthquake coverage? 

Connect with one of our experienced Bamboo Agents 👉 Contact Us Page

 

*Source: temblor.net